( Google Ads / SEA )( Social Ads )( Web Development )( Digital Strategy )

5àsecFranchise / Dry Cleaning6 months

Launching 5àsec home collection service in Luxembourg

We built the entire digital acquisition system from scratch for the launch of a new home laundry collection service in Luxembourg.

Describe your project

( Results )

+450Customers Acquired
23Acquisition Cost
8.4%Conversion
72%Retention
5àsec

( 01The challenge )

Where we started

5àsec Luxembourg was launching a brand new home laundry collection and delivery service, a first in this market.

( Initial context )

New service with no history or awareness
Small Luxembourg market but with high purchasing power
No existing digital acquisition infrastructure
Local competition from well-established traditional dry cleaners
Target: urban individuals and professionals

( Launch objectives )

Create the acquisition system from A to Z
Generate first customers quickly
Establish strong digital presence
Achieve profitability within 6 months

( 02Our solution )

What we built

We built the entire digital acquisition system:

( Infrastructure )

Creation of dedicated landing pages for the service
Tracking and attribution setup
Pixel and conversion configuration
Integration with booking system

( Google Ads campaigns )

Search campaigns targeting local queries (Luxembourg dry cleaning, laundry service...)
Local Services campaigns for Maps visibility
Remarketing to convert hesitant visitors

( Meta Ads campaigns )

Precise geographic targeting on Luxembourg City and surroundings
Awareness campaigns for launch
Dynamic retargeting of site visitors

( Continuous optimization )

A/B testing on messages and visuals
Bid adjustments by geographic area
Conversion funnel optimization

( 03The results )

What it returned

+450

Customers Acquired

23

Acquisition Cost

8.4%

Conversion

72%

Retention

The service achieved its launch objectives:

( Acquisition )

450+ customers acquired in 6 months
Acquisition cost: €23 per new customer
Landing page conversion rate: 8.4%

( Business performance )

Profitability reached in month 5
Average basket: €67
3-month retention rate: 72%

( Awareness )

+15,000 people reached in the area
Google rating: 4.8/5 from the first months

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